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Updated 24-02-2025
We know that you care how information about you is used, stored and shared and we appreciate your trust in us to do that carefully and sensibly.
We acknowledge and agree that any of your personal data will be processed in accordance with all applicable data protection laws. By using Kyero.com, you agree to the collection and use of information in accordance with this policy.
As far as is reasonably possible, we will ensure all data is:
For us to carry out our services, we will ask for your consent to process your data when necessary, and you have the right to withdraw this consent at any time.
This policy applies to any website we own, such as www.kyero.com, and other interactions you may have with us.
We strongly recommend that you read this complete Privacy Policy so that you can know in detail which data we use for each service you request and for how long we need to retain it.
Kyero.com, www.kyero.com, or Kyero is the website or commercial name of Portal 47 Limited, a UK registered company that acts as a controller or processor of your information. Our address is 12b George Street, Bath, United Kingdom, BA1 2EH (EU VAT registered as GB974515005).
Kyero.com is not an estate agent, we are the providers of the website www.kyero.com. We run this site in order to promote the properties and services of individual estate agents or companies (advertisers), to be the link between you and the advertisers, who may have their own privacy policies which you should also look at.
In the following clauses we provide you with information about your rights as well as how we will use your personal data when you browse our Website to search for published properties or to publish a property as a professional advertiser, all in accordance with the General Data Protection Regulation, as well as the UK GDPR and the Data Protection Act 2018.
If you have any questions regarding the processing of your personal data, you can contact us at:
Email: privacy@kyero.com
Phone: 0034 917 90 54 32
Data Protection Officer: dpo@kyero.com
When you use our Website we will use different types of information and personal data. Since we will not always use all of your data for all purposes, throughout this document we will explain the type of personal information we use in each case.
Categories of Personal Data:
At Kyero, we process your data for the following purposes:
There are certain data items that we request as “mandatory” because they are necessary to provide you with the services you request. The list of services we offer includes:
Additionally, we will use your contact data to communicate with you by phone, messaging services or email (if you have provided such information) when necessary for the provision of these services.
For some services, it is necessary for Kyero to share your personal data with third-party companies with which we collaborate so that they can attend to your request. For these additional services, your identifying data, contact data will be used.
We will process your contact data to maintain the necessary communications to provide the services to the company you represent or to manage any request you make on its behalf.
Data Processed: Your identifying data and contact data.
Kyero may create profiles based on your behavior. Specifically, to carry out this activity, Kyero will process the data obtained from observing your browsing habits on the Website, as well as monitoring and analyzing your behavior when you navigate these environments. Using this information along with data from Kyero’s internal sources, we will analyse your interests to determine which of our products and services best match your profile, so as to show you recommendations within the Website tailored to your preferences.
Under no circumstances will any automated decisions be made solely on the basis of this profile that have legal or similarly significant effects on you.
This processing requires the acceptance of cookies in terms of consent. Therefore, Kyero will process the personal data obtained from the use of analytical, personalisation, functionality and advertising cookies, provided you have given your consent for such processing via the cookie consent management platform. (For more information, please see our Cookie Policy.)
Data Processed: Your identifying and contact data, personal characteristics, interaction and browsing information.
We will send you promotional communications about Kyero’s own products and services that are related to those you initially contracted. To send you these communications, we will consider the information we store about you in our internal sources (from the cookies you have authorised, your profile data created on the Website, the searches you have performed, the properties you have marked as favorites, or the contacts you have made with advertisers). This will allow us to send you communications tailored to your consumption habits and preferences, as well as to conduct quality surveys about the services you have contracted with Kyero in order to receive your feedback and improve our services.
Data Processed: Identifying data and contact data.
We process your data to verify your identity, prevent abuses and fraud, and maintain a safe and trustworthy environment for Users on the Website. This may involve processing your data even after your account as a Registered User is canceled.
In the event that any attempt at fraud affecting your personal data is detected we will inform you, review the available information, and, if necessary, request your collaboration and additional information.
What Data We Process:
Your identifying data, contact data, economic data, and information about the services you contract.
Purpose:
To comply with the various legal obligations imposed on us and, if requested, by any Court or any other competent Authority or Public Administration.
If you expressly consent, we will process your data for the following purposes:
In the event you select a search and wish for the advertiser to contact you, we will share your identifying and contact data with the relevant Professional. We may also communicate the search filters you applied to help locate the property.
We will process your contact and identifying data to manage it.
We may contact you by phone, messaging service, or email (if you have provided such data) to send you commercial communications that you have accepted, and in particular, to:
For the purposes described in this section, we will use your identifying and contact data when you have authorised us to do so.
We may disclose your data to third parties in the following cases:
For the purposes of section 3.D) above (if you are a User, Registered User or Professional Client):
For all other purposes:
You can request more information about the recipients of your data by sending an email to privacy@kyero.com, indicating the specific processing or use for which you would like additional details.
Occasionally, some of Kyero’s service providers mentioned in the previous section may process your data in countries located outside of the UK and EEA.
In any case, whenever we transfer personal data internationally, we will ensure that:
To this end, we will only use providers that:
(i) are located in a country or territory that has been declared to have an adequacy level of protection by the European Commission; or
(ii) offer us adequate guarantees such as standard contractual clauses that are sufficient to ensure that such third parties protect your data and provide you with rights and protections equivalent to those in the UK and EEA. This is without prejudice to our ability to also apply technical safeguards, such as encryption and pseudonymisation of your data, as appropriate.
Depending on the purpose for which we process your data, the retention period will be as follows:
During a Contractual Relationship:
That is, as long as you are a User and/or Professional Client (applicable to the processing described in section 3.A), which is necessary for providing the services you request.
Until the Purpose for Which Your Data Was Obtained Ends or Until You Object to Its Processing:
Based on legitimate interest (applicable to the processing described in section 3.B), unless there are compelling reasons justifying continued processing
Until You Revoke Your Consent (applicable to the processing described in section 3.D), based on the express consent provided.
Until You Request Its Deletion in cases legally permitted (applies to all purposes described in section 3).
For a Period of 5 Years
In our forms, certain fields are mandatory; without them, we cannot provide you with our services. By clicking the submit button (or equivalent) in these forms, you declare that the information and data you provide are accurate and truthful.
To ensure that the information you provide is always up to date and error-free, please notify us as soon as possible of any modifications or corrections to your personal data via the following email address: privacy@kyero.com. You can also update your phone number or email through your private area on the Website.
We inform you that you may exercise the following rights:
You may exercise your rights at any time and free of charge in the following ways:
a) Via our Data Protection form here
b) By Email: If you cannot access the Website, you can send an email to privacy@kyero.com indicating the right you wish to exercise and your identifying data.
Subject to applicable law, you also have the right to lodge a complaint with your local data protection authority or the Information Commissioner’s Office (ICO), which is the Kyero.com supervisory authority in the European Union:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: +44 (0)303 123 1113 (local rate) o +44(0)1625 545 745 (national rate)
Email: casework@ico.org.uk
At Kyero, we employ all reasonable efforts to maintain the confidentiality of the personal information processed through the Website. We maintain strict security measures to protect the personal data we process against accidental loss and against unauthorised access, processing, or disclosure, given the state of technology, the nature of the data, and the risks to which the data are exposed. However, we cannot be held responsible for the use you make of the data (including your username and password) used on Kyero outside of our Website.
Information Obtained from Online Identifiers or Cookies
In providing our services, we use third-party software and/or services to collect information while you browse or interact with the content of our Website as well as information about the device you use.
The primary purpose of collecting information generated by cookies is to better understand how you use and interact with the Website, to improve your experience while using our services, and to identify possible errors in the implementation of our Website. The information collected includes, among other things:
For more information about the information collected passively, please refer to our Cookie Policy.
International data transfers involve sending personal data from the UK or European Economic Area (EEA) to recipients located in countries outside the UK or EEA.
This type of transfer may occur when we contract providers who offer their services outside the EEA.
International transfers must be carried out in accordance with the UK General Data Protection Regulation (UKGDPR). In addition, it is necessary that the data-receiving entities are located in a country recognised by the European Commission as having an adequate level of data protection, or that they provide adequate safeguards through the various instruments provided by the applicable regulations.
At Kyero, we take the protection of your personal data very seriously. Currently, we do not work with service providers outside the UK or EEA who may have access to certain User data.
If you have any questions or need more information about our data protection practices, please do not hesitate to contact us below.
Spain
In compliance with Spain’s data protection regulations, Kyero ensures that all personal data processed within Spain is handled in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
We also adhere to the guidelines and regulations issued by the Spanish Data Protection Agency (AEPD), ensuring that personal data processing within Spain respects local laws and protects the rights of individuals.
We ensure that all personal data processing in Spain complies with any specific provisions outlined by the AEPD, particularly regarding sensitive data, data transfers, and rights of data subjects.
Data subjects in Spain have the right to lodge complaints with the AEPD regarding the processing of their personal data. https://www.aepd.es/
Any suppliers, partners, or contractors in Spain will also process personal data in compliance with applicable Spanish regulations, and their data processing activities are subject to the same safeguards as those within the broader EU framework.
By using our services in Spain, you consent to the processing of your personal data in accordance with both the GDPR and the LOPDGDD, as well as any applicable regulations issued by the AEPD.
If you have any questions regarding the processing of your personal data in Spain, you can also contact us at dpo-eu@kyero.com
Italy
In compliance with Italy’s data protection regulations, Kyero ensures that all personal data processed within Italy is handled in accordance with the General Data Protection Regulation (GDPR) and the Italian Data Protection Code (Legislative Decree No. 196/2003, as amended by Legislative Decree No. 101/2018).
We also adhere to the guidelines and regulations issued by the Italian Data Protection Authority (Garante per la protezione dei dati personali), ensuring that personal data processing within Italy respects local laws and protects the rights of individuals.
We ensure that all personal data processing in Italy complies with any specific provisions outlined by the Garante, particularly regarding sensitive data, data transfers, and rights of data subjects.
Data subjects in Italy have the right to lodge complaints with the Garante regarding the processing of their personal data. https://www.garanteprivacy.it/
Any suppliers, partners, or contractors in Italy will also process personal data in compliance with applicable Italian regulations, and their data processing activities are subject to the same safeguards as those within the broader EU framework.
By using our services in Italy, you consent to the processing of your personal data in accordance with both the GDPR and the Italian Data Protection Code, as well as any applicable regulations issued by the Garante.
If you have any questions regarding the processing of your personal data in Italy, you can also contact us at dpo-eu@kyero.com
Portugal
In compliance with Portugal’s data protection regulations, Kyero ensures that all personal data processed within Portugal is handled in accordance with the General Data Protection Regulation (GDPR) and Law No. 58/2019, which enacts the GDPR in Portugal.
We also adhere to the guidelines and regulations issued by the National Data Protection Commission (CNPD), ensuring that personal data processing within Portugal respects local laws and protects the rights of individuals.
We ensure that all personal data processing in Portugal complies with any specific provisions outlined by the CNPD, particularly regarding sensitive data, data transfers, and rights of data subjects.
Data subjects in Portugal have the right to lodge complaints with the CNPD regarding the processing of their personal data. https://www.cnpd.pt/
Any suppliers, partners, or contractors in Portugal will also process personal data in compliance with applicable Portuguese regulations, and their data processing activities are subject to the same safeguards as those within the broader EU framework.
By using our services in Portugal, you consent to the processing of your personal data in accordance with both the GDPR and Law No. 58/2019, as well as any applicable regulations issued by the CNPD.
If you have any questions regarding the processing of your personal data in Portugal, you can also contact us at dpo-eu@kyero.com
If you have any concerns about privacy at Kyero.com, please open a support ticket or email privacy@kyero.com and we will try to resolve it.